Information for patients

Practical information for patients of Rideau MD – Charlotte Street, Donald Street Health Centre and Montreal Road Medical Centre.

In an emergency, call 911 or go to the nearest emergency department.

Call your clinic

If your clinic is closed, call Health811 at 811 for free health advice, day or night.

For our patients

Before your visit

What to bring, and how to get ready for your appointment. Please arrive 15 minutes before your appointment and bring your health card.
Before your visit
Where to get care

Your clinic, Health811 or the emergency department: know where to start.
Where to get care
Specialist referrals

How referrals work, and what happens after your doctor sends one. After the referral, please wait for the specialist’s office to contact you.
Specialist referrals
Block fee and uninsured services

OHIP-insured care is always free. Some services are not covered by OHIP, such as sick notes and forms. See the fees and the optional block fee.
Block fee and uninsured services
Urgent care after hours

Monday to Thursday evenings and Saturday mornings, for patients enrolled with one of our family doctors. Book by email.
See after-hours care
Clinic policy

Booking, fees, missed appointments, after-hours care and what we expect from patients. A patient portal is coming soon.
Read the clinic policy

Not sure if you need to be seen? Call your clinic first. For health advice when your clinic is closed, call Health811 at 811.