Not sure where to go? Start with us.
For everything that is not an emergency, your own clinic is the first step.
In an emergency, call 911 or go to the nearest emergency department.
Call your clinic
- Rideau MD – Charlotte Street(613) 789-7707reception.rfmc@gmail.com
- Donald Street Health Centre(613) 563-2121
- Montreal Road Medical Centre(613) 244-2005
If your clinic is closed, call Health811 at 811 for free health advice, day or night.
Where to get care, step by step
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Call your clinic first
Your care team has your file. Call them first to ask about an appointment.
- Rideau MD – Charlotte Street(613) 789-7707reception.rfmc@gmail.com
- Donald Street Health Centre(613) 563-2121
- Montreal Road Medical Centre(613) 244-2005
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For urgent care, send an email
For an urgent problem that is not an emergency, email urgentcare.rmdfho@gmail.com. This is for patients enrolled with one of our family doctors only. Staff at the clinic that is covering will email you back to set up an after-hours appointment that day.
For weekday evening sessions, you can send your email starting at 1 p.m. that day. For Saturday sessions, you can email on Friday evening or Saturday morning. You go to whichever clinic the covering doctor is working at that day.
This email is for urgent problems only. It is not for prescription refills, physicals or other routine care. For these, please book with your clinic.
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When your clinic is closed
After-hours urgent care runs Monday to Thursday, 5 p.m. to 8 p.m., and Saturday, 9 a.m. to noon, for patients enrolled with one of our family doctors. Book by email only.
Call Health811 at 811 for free health advice, day or night.
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In an emergency
Call 911 or go to the nearest emergency department.
Prevention is part of your care
Your regular checkups and screening tests help find problems early. Your family doctor can talk with you about healthy habits, like eating well and staying active, as part of your care.
Choose your clinic
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Lowertown
Rideau MD – Charlotte Street
304-168 Charlotte St, Ottawa, ON K1N 8K6
Hours
- Monday to Thursday
- 8:30 a.m. to 3 p.m.
- Friday
- 8:30 a.m. to 1 p.m.
Physicians: Dr. Mohamad Akil, Dr. Ankur Chopra, Dr. Lucia Chen
Book online, by email (reception.rfmc@gmail.com) or by phone.
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Vanier / Overbrook
Donald Street Health Centre
336 Donald St, Ottawa, ON K1K 1M5
Hours
- Monday to Friday
- 9 a.m. to 5 p.m.
- Saturday
- 10 a.m. to 4 p.m.
Physicians: Dr. Serge Jabouin, Dr. Ayotunde Akinduro
Book by phone only.
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Vanier
Montreal Road Medical Centre
398 Montreal Rd, Ottawa, ON K1K 0V4
Hours
- Monday to Friday
- 10:30 a.m. to 4 p.m.
Physicians: Dr. Ahmed Bashir, Dr. Mamoona Jamshaid
Book by phone only.